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Phone today broadband tomorrow?

nirvpn
Newbie
Posts: 4
Registered: ‎04-02-2020

Phone today broadband tomorrow?

My phone date was today and broadband tomorrow according to the progress emails.
This morning at 11ish my broadband from previous supplier stopped working.. i got the email that phone has been completed and now 4 hours later I still have no broadband?
Do I really have to wait until tomorrow for a connection? I'm unable to work due to this, could be very disappointing if it's another 24 hours.

Thanks
8 REPLIES 8
Shep41
Seasoned Pro
Posts: 470
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Phone today broadband tomorrow?

This can happen any time up untill midnight. Have you tried connecting your plusnet router yet?
nirvpn
Newbie
Posts: 4
Registered: ‎04-02-2020

Re: Phone today broadband tomorrow?

I did try, flashing broadband light and no internet light so far
Shep41
Seasoned Pro
Posts: 470
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Phone today broadband tomorrow?

Leave it plugged in. The light on the front will go blue ( if it's the hub one) once a connection has been established . Maybe a member of the plusnet team may need to activate your account. Plug it in and leave it for about 10-15 mins to see if it will auto activate
nirvpn
Newbie
Posts: 4
Registered: ‎04-02-2020

Re: Phone today broadband tomorrow?

Thanks Shep, I just got the broadband is good to go email, light is solid green but now waiting on the internet light to show some life!
Shep41
Seasoned Pro
Posts: 470
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Phone today broadband tomorrow?

Green light . So you must have the hub zero
nirvpn
Newbie
Posts: 4
Registered: ‎04-02-2020

Re: Phone today broadband tomorrow?

All working here now after a reset, very happy it finally all came on.

Thanks for all the help, really appreciate it. Have a good evening
Shep41
Seasoned Pro
Posts: 470
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Phone today broadband tomorrow?

Glad to hear everything is now up and running. Welcome to the nut house 😄😄
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Phone today broadband tomorrow?

Hi @nirvpn,

 

Apologies for the delayed response from a staff member. Glad to hear you're online. Let us know if you have any issues, but hopefully everything will be smooth from here.