cancel
Showing results for 
Search instead for 
Did you mean: 

Phone switched today but Broadband not until tomorrow

FIXED
craikda
Newbie
Posts: 3
Registered: ‎28-08-2018

Phone switched today but Broadband not until tomorrow

I am currently switching from BT to PlusNet for my landline and broadband.

 

My telephone switched over this morning (email received at 05:30) and existing broadband has stopped working.  My switchover to PlusNet broadband is scheduled for tomorrow.  Does that mean I will have no broadband for all of today and potentially up to midnight tomorrow?

 

 

11 REPLIES 11
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone switched today but Broadband not until tomorrow

Fix

Sorry to hear that.

I've activated your account now so you should be able to get online

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
craikda
Newbie
Posts: 3
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

Thanks very much.  I won't be able to confirm it until I get home this evening but will update this message chain as soon as I can.

agshjo
Dabbler
Posts: 16
Thanks: 11
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

Hi I have a similar issue and waiting for a connection since 22/08. Please can you do something about my order. Thanks.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone switched today but Broadband not until tomorrow

Sorry to hear this.

Unfortunately the delay is due to your current provider not releasing your number on time.

As we've had to re-request this it has to take 10 working days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
agshjo
Dabbler
Posts: 16
Thanks: 11
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

Have they released the number now or are you still waiting ? from them can you update this is affecting our day to day stuff

 

agshjo
Dabbler
Posts: 16
Thanks: 11
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

and how long does it actually take to give a connection please could this be sorted out asap otherwise I am planning to escalate this to ofcom

Baldrick1
Moderator
Moderator
Posts: 9,206
Thanks: 4,176
Fixes: 323
Registered: ‎30-06-2016

Re: Phone switched today but Broadband not until tomorrow

It is quite possible that this problem is not of Plusnet's making.

For information: escalating a problem to Ofcom will result in a reply reading 'Thank you, your information will be passed to the relevant Ofcom team', then ziltch!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone switched today but Broadband not until tomorrow

We've requested for the number to be transferred but these requests take 10 days due to the Ofcom conditions on transferring numbers.

I'm afraid there's no way we can speed this up

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
agshjo
Dabbler
Posts: 16
Thanks: 11
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

also I have checked it up with our previous provider who has confirmed they have released the phone number, phone services and ADSL on 21 Aug. Not sure whats happening with you guys. Please could this be escalated and looked it as its a bad service to us from day 1. which we didn't face with the other providers we had in the past!

craikda
Newbie
Posts: 3
Registered: ‎28-08-2018

Re: Phone switched today but Broadband not until tomorrow

I am delighted to confirm that it it working and the setup was straightforward.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone switched today but Broadband not until tomorrow

I'm afraid there isn't anything further we can do to speed this up as we're already done everything we can -Matt

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team