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Phone service installed but no router?

monk8
Newbie
Posts: 2
Thanks: 1
Registered: 09-09-2016

Phone service installed but no router?

Hello,

 

Had my phone line connected today and the Openreach guy said all is ok, you can use your router now.

Only problem is that i haven't received the router yet... has anyone else had to wait a bit for their router?

Seems like a bit of common sense to send the router before the line is connected!

 

Ta,

Sam

4 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Phone service installed but no router?

@monk8

Welcome to the forums.

There are a few common reasons why you don't yet have your router

  1. Plusnet have forgotten to order the router;
  2. Today isn't the broadband go live date;
  3. The order for broadband has failed and Plusnet have not picked it up.

You will need to get Plusnet staff to find out which is the real reason. If they don't answer here, use Twitter @plusnethelp or Facebook or Chat or phone them . Contact details for phone and Chat at https://www.plus.net/home-broadband/contact/

the_groundsman
Grafter
Posts: 377
Thanks: 2
Registered: 12-08-2007

Re: Phone service installed but no router?

My Daughter has just moved into a new flat.Open reach are coming on friday to install the line.She has no router yet either but was told that the broadband will take a further 5 days  to activate once the line is set up.

Plusnet Help Team
Plusnet Help Team
Posts: 4,033
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: Phone service installed but no router?

Hi @monk8 Welcome to the community forums.

 

Apologies for any confusion around the broadband activation date. Your router has been sent out following the activation of your phone line, however as @the_groundsman has said, the broadband wouldn't be active until 4-7 working days following the phone line install.

I've checked your broadband order and this is due to complete on 15/09/16 any time up until midnight.

 

I hope this clears things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
monk8
Newbie
Posts: 2
Thanks: 1
Registered: 09-09-2016

Re: Phone service installed but no router?

Thanks guys!

 

All is now clear, never done this before so I wasn't sure what happens!