Phone line today, Fibre tomorrow?
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Phone line today, Fibre tomorrow?
03-09-2018 6:12 AM
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My phone line transfered early this morning and seems to be all working OK, thanks. But just noticed that the broadband is due for transfer tomorrow (sorry, didn't notice on the order email/texts) . Is that normal? Can it be moved to today, or is that a BT thing? My work at home day won't be involving much work today otherwise, which may sound good but will just mean double tomorrow!
Re: Phone line today, Fibre tomorrow?
03-09-2018 10:02 AM
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@pulham Hi,
But just noticed that the broadband is due for transfer tomorrow
My guess is that it says 'by midnight 04-Sept' . It really means by 00:00 on 04-Sept i.e by midnight tonight! it's just bad wording and in reality your BB should be activated today.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Phone line today, Fibre tomorrow?
03-09-2018 10:30 AM
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Hi @pulham,
Sorry for any concern that the broadband activation date has caused. @MisterW is correct in that what this means is that your broadband will be up and running by 00:00 on 04/09 and that the order will complete at some point today. I'm sorry for that the notification is unclear about this and I'll pass feedback on.
I've checked on the progress of your broadband order and can see that it had completed on our supplier's side but the activation was still in process on our side. I've manually closed this off now and your broadband should be up and running right away.
Re: Phone line today, Fibre tomorrow?
03-09-2018 10:59 AM
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Many thanks for both your and @MisterW replies,
Can confirm it's all up and running now.
I've attached a screenshot of the text(s) I received. Possibly it's just the way I interpreted them, but maybe something like, '...by 23.59 03/08/2018', would be better and save a few posts here?
This isn't a complaint - just a suggestion for your feedback team.
Thanks again
Re: Phone line today, Fibre tomorrow?
03-09-2018 11:12 AM
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or even 03/09/2018 - just noticed I put the wrong month in.
Re: Phone line today, Fibre tomorrow?
03-09-2018 12:55 PM
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