Phone line ready - no router received

[#1]

I have received texts and emails confirming the phone line is ready to use, but I haven't even received a dispatch notification for the router.

I've tried calling, but the line is so busy I can't even join a queue.

[#2]

Thanks for your post @thevictorian

I can see you've spoken with our support team regarding this

Let us know if there's anything else we can help with