Phone line installation failed, but account says it's ok

[#1]

Hi there, I am new customer and an engineer came this morning to install a new phone line as I was moving from Virgin.  He left without demonstrating that it works - and it doesn't. 

I have a dialling tone, but when I try to call the number it doesn't ring (on either this or my old virgin line).  And when I try to dial out I get a message saying "the number you have dialled is unobtainable", whatever number I dial.  

I've tried 2 different phones in the socket, and it's the same for both.  In other words, the engineer has left me without a working phone line .  

Can't get through to customer services on the phone, and facebook message not responded to, but my Plusnet account is saying all is well - that both phone and broadband should be working.  

Please help!  

[#2]

Try dialling 17070 - this should tell you your phone number.

You can also try the options given of:

Option 1 is Ringback

Option 2 is Quiet line

[#3]

Thanks for replying. The quiet line test seemed fine. 

But we now know that we've been allocated a different number from the one showing in my Plusnet account (and which Virgin released today).  But even that number doesn't ring (or ringback when I pressed 1), and we can't dial out. 

So it's a fail all round. 

[#4]

I got through to support this evening and apparently we have a "crossed line" so an engineer is booked to come out on Friday.

[#5 · Accepted solution]

Hi @PeteMD

Glad this got booked in for you - please let us know if there's anything else you need.

Best wishes

Dave