Phone line and broadband order
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Phone line and broadband order
15-10-2018 3:36 AM
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Re: Phone line and broadband order
15-10-2018 12:57 PM
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Hi @Khill1971,
It takes a minimum of 10-14 working days to provide a service I'm afraid but on occasion can take longer.I'm really sorry for any inconvenience this may cause.
I have updated your order ticket here
Please let us know if we can be of further assistance.
Thank you.
- Ollie
Re: Phone line and broadband order
16-10-2018 11:46 PM
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Re: Phone line and broadband order
17-10-2018 3:16 PM
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Hi @Khill1971,
We're really sorry that you are thinking of cancelling due to the delays you have experienced.
I'm afraid it is a UK wide timescale of a minimum of 10 working days not including weekends and bank holidays to provide service.
Cancelling to move to another provider would not speed up the process for yourself but actually make your wait longer.
Should you wish to cancel please discuss this directly with our Customer Options team here:
0800 013 2632
Opening times:
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
I can see that we have updated you regarding your order here
Thank you.
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