Phone line and broadband order

[#1]

Iv been waiting from oct 3rd on my services starting as you have taken payment

[#2]

Hi @Khill1971,

It takes a minimum of 10-14 working days to provide a service I'm afraid but on occasion can take longer.I'm really sorry for any inconvenience this may cause.

I have updated your order ticket here

Please let us know if we can be of further assistance.

Thank you.

- Ollie

[#3]

Its all taking too long and my line still isnt working let alone broadband ordered i want to cancel and refund

[#4]

Hi @Khill1971,

We're really sorry that you are thinking of cancelling due to the delays you have experienced.

I'm afraid it is a UK wide timescale of a minimum of 10 working days not including weekends and bank holidays to provide service.

Cancelling to move to another provider would not speed up the process for yourself but actually make your wait longer.

Should you wish to cancel please discuss this directly with our Customer Options team here:

0800 013 2632

Opening times:

8am - 8pm Monday to Friday  
9am - 7pm Saturday  
9am - 6pm Sunday 

I can see that we have updated you regarding your order here

Thank you.