Phone line active, ADSL synced, when does username/password get enabled?

brianmcmillan · ‎20-10-2017

New phone & broadband service ordered, phone line activated this morning and working, router is synced with the DSLAM, but getting PPPoA errors when the router attempts to bring up the PPP connection. Is there a delay of some sort before the account is active?

many thanks in advance,

Brian

Gel · ‎02-08-2007

PN will e mail you when ADSL service activated by Openreach

Broadband Connection Troubleshooter

Contact/Chat : CHAT service often suspended though!
BT Wholesale Speed Test:
PN Network Status:
Land Line Connection_Troubleshooter:

Gandalf · ‎21-04-2017

Hi Brian and welcome to the community forums.

It looks like your order completed and account activated towards the end of the day.

Apologies for any inconvenience caused.

Everything working now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Phone line active, ADSL synced, when does username/password get enabled?

Phone line active, ADSL synced, when does username/password get enabled?

Re: Phone line active, ADSL synced, when does username/password get enabled?

Re: Phone line active, ADSL synced, when does username/password get enabled?