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Phone line activated, when will my broadband be available

lancslad90
Newbie
Posts: 1
Registered: 04-05-2017

Phone line activated, when will my broadband be available

My phone was activated today, i received confirmation from plusnet that the phone line is up and running but they have said because my phone line and broadband are being activated at different times they will give me a discount off my second months bill but no mention of when my broadband will be activated, i have attempted to setup the router but i am unable to get any internet connection yet
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Phone line activated, when will my broadband be available

Hi there,

 

Welcome to the community forums.

 

Having checked your account, it looks like your broadband order completed yesterday and your account activated late last night. I'm not seeing an active connection, and testing your line is showing your router is possibly powered off?

 

Let us know if you can connect to the internet today?


Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team