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Phone line activated, when will my broadband be available

lancslad90
Newbie
Posts: 1
Registered: ‎04-05-2017

Phone line activated, when will my broadband be available

My phone was activated today, i received confirmation from plusnet that the phone line is up and running but they have said because my phone line and broadband are being activated at different times they will give me a discount off my second months bill but no mention of when my broadband will be activated, i have attempted to setup the router but i am unable to get any internet connection yet
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone line activated, when will my broadband be available

Hi there,

 

Welcome to the community forums.

 

Having checked your account, it looks like your broadband order completed yesterday and your account activated late last night. I'm not seeing an active connection, and testing your line is showing your router is possibly powered off?

 

Let us know if you can connect to the internet today?


Thanks.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet