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Phone line activated but not broadband

FIXED
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Phone line activated but not broadband

I have been advised the broadband will be activated before 23:59 but it’s more than 7 hrs the following day I still have no broadband. I got phone line activated message but not broadband activation message. Any help or Advil guys Huh
12 REPLIES 12
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Phone line activated but not broadband

@Sarav1984 If you switch on and connect the Hub, what colour is the light?

John
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Re: Phone line activated but not broadband

Orange
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Phone line activated but not broadband

Solid, or flashing?

John
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Re: Phone line activated but not broadband

Solid
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Phone line activated but not broadband

Fix

OK, then maybe the connection hasn't been completed. I'm afraid you will have to wait for a Plusnet staff member to pick this up.

John
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Re: Phone line activated but not broadband

Yes. I assumed so. Thanks for the replies.. much appreciated.
Baldrick1
Moderator
Moderator
Posts: 11,618
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Phone line activated but not broadband

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: Phone line activated but not broadband

"Before midnight on the Nth" means "before 00:00:00 on the Nth".

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Phone line activated but not broadband

So the OP is over 19 hours late?

John
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Re: Phone line activated but not broadband

Issue resolved. Hard reset / factory reset done after having a chat with the customer care.. no message of broadband activated even though it is activated after hard reset.
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Phone line activated but not broadband

@Sarav1984 My apologies -  I should have suggested that earlier. Obviously need more coffee before repling, first thing in a morning. 😉

John
Sarav1984
Hooked
Posts: 6
Registered: ‎03-11-2022

Re: Phone line activated but not broadband

Thank you. Finally I will be able to work. Yay!!!