Phone/broadband activation

[#1]

My phone was meant to be activated yesterday 2nd and broadband is meant to be activated today I've had no email or text regarding if this is going to happen

[#2]

My upgrade to Fibre Ultra Extra was meant to be connected yesterday. I have my new router but have heard nothing about when my connection is, or will be made. My billing start date was given as yesterday and I hope I'm not paying for the upgrade I have yet to receive!

[#3]

OK. I am not due for update until 9th November. I thought it was the 2nd because of a incorrect email from plusnet during the set up of my upgrade. all is good.