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Phone and fibre connection problem

Posts: 1
Registered: ‎25-03-2019

Phone and fibre connection problem

Hi, we signed up in Feb, connection due 14th March. 

Currently no working phone or broadband as previous supplier disconnected 8 days ago. Open reach engineer did the line work 22nd (2nd engineer 1st on the 13th March). Told connection would be expedited but told not due to be updated 27th. 

We are totally fed up and annoyed as like most people we rely on broadband to keep our world functioning. Totally regretting signing up and no end in sight.

Any help or suggestions welcome

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Phone and fibre connection problem

Hi @Cob


I'm really sorry to read about your delay.


Unfortunately we are unable to foresee certain delays and if there was a quicker way to speed this up for you we would of course have actioned this already.


I can see that your complaint ticket has been updated here

Please let us know if we can be of further assistance.


Kind Regards