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Phone and broadband switch on different dates

ameliabrereton2
Newbie
Posts: 1
Registered: ‎14-10-2019

Phone and broadband switch on different dates

My service with TalkTalk ended today and my phone service is due to start with Plusnet today. However the date for my Plusnet broadband to start is tomorrow. TalkTalk seem to have cut me off some time today, so now I'm left with no internet in the meantime. I expected to switch with minimal loss of service - is it normal to have a day without broadband and/or for phone and internet to start on different days?
3 REPLIES 3
Jonpe
Hero
Posts: 4,000
Thanks: 1,843
Fixes: 9
Registered: ‎05-09-2016

Re: Phone and broadband switch on different dates

When I switched from BT to PN some four years ago I was told by PN that the migration of the phoneline would take place on one day and the broadband the next day.  What actually happened was the opposite.  However, in either case you should only lose your phone/broadband service for a very short time as the switchover happens.

I understand TalkTalk is an LLU ISP which might make the migration process slightly more complex.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,610
Fixes: 565
Registered: ‎14-04-2007

Re: Phone and broadband switch on different dates

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

 

 

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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Phone and broadband switch on different dates

Hi @ameliabrereton2, I have contacted our suppliers and have been informed your order should be complete by midnight tonight. I have provided more info on a ticket here for you, I'm very sorry for any inconvenience caused in the meantime.

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 Lauren Barry
 Plusnet Help Team