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Phone and broadband live today but no router

Dabbler
Posts: 12
Registered: ‎16-05-2016

Phone and broadband live today but no router

So today is the day my broadband goes live and my router only got sent out yesterday and can take 3-5 days to arrive. Which smart person thought that was a good idea? So now I have no internet and two kids at home self isolating meant to be doing school work and can't. Had small hopes of it turning up today but the postman has now been and gone. Not a good start at all!
10 REPLIES 10
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Phone and broadband live today but no router

@gemuk83 I see from your earlier posts that you previously had a PlusNet connection, do you still have the old router ?

Dabbler
Posts: 12
Registered: ‎16-05-2016

Re: Phone and broadband live today but no router

Pretty sure I don't. Would that work if I can find it?
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Phone and broadband live today but no router

Yes, you were on Fibre before so it would have been a Hub one which will work on both Fibre and normal broadband so it doesn't matter what you're on now, although I assume it's Fibre ?. You would need to login to it and change the username & passord but that's all.

Who was your previous ISP, it MAY be possible to use their router.

Dabbler
Posts: 12
Registered: ‎16-05-2016

Re: Phone and broadband live today but no router

Ok, thanks. I'll have a look for it. Previous was Now TV. How do I login and change the username and password?
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Phone and broadband live today but no router

Unfortunately I think the Now TV router is locked to SKy/Now tv.

To change the username/passord on the PN Hub one, just connect to the router, login to the gui ( the default login/password is on the card in the slot on the bakc of the router). Go to advanced settings, broadband and change the broadband username to <youraccountname>@plusdsl.net and the password you will have been sent in the welcome email.

Dabbler
Posts: 12
Registered: ‎16-05-2016

Re: Phone and broadband live today but no router

Thank you. I found the old one and it's working now.
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Phone and broadband live today but no router

Great result. Now you just need to get the kids to use it to do their homework rather than whatsapp or youtube!😄

Dabbler
Posts: 12
Registered: ‎16-05-2016

Re: Phone and broadband live today but no router

Haha I can try!
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Phone and broadband live today but no router

I'm glad in some ways that the Internet wasnt around when my kids were growing up🙂

Newbie
Posts: 1
Registered: ‎02-12-2020

Re: Phone and broadband live today but no router

Our team win awards for how helpful they are. Talk to them today and see why. Good luck with that