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Phone & Boradband not activated

Marksfam
Newbie
Posts: 2
Registered: ‎06-10-2022

Phone & Boradband not activated

Today is the day we was given for our phone line to be activated but its almost 6pm and its not been done, not gonna happen today?Huh
4 REPLIES 4
Mav
Moderator
Moderator
Posts: 22,156
Thanks: 4,654
Fixes: 512
Registered: ‎06-04-2007

Re: Phone & Boradband not activated

Moderator's note(s):

Thread moved from Home Phone to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mr_Paul
Pro
Posts: 438
Thanks: 134
Fixes: 10
Registered: ‎07-06-2022

Re: Phone & Boradband not activated

Are you transferring to Plusnet from another Openreach provider, or having a new line installed?

 

When I transferred to PN I was told that it could happen at any time up until midnight, although in my case, BT cut the broadband at about 1am and Plusnet reconnected at about 8am the same day. Even though we didn't have broadband for a few hours, we still had BT dial tone up until about half an hour or so before the Plusnet broadband activated, with their dial tone at the same time. (I think I checked who was supplying the phone service at the time by dialling 150 and seeing who it connected to).

 

Marksfam
Newbie
Posts: 2
Registered: ‎06-10-2022

Re: Phone & Boradband not activated

We are coming from sky, plusnet have given us a new landline number. Sky cut our broadband off already but our old number with sky is still active.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,477
Thanks: 10,126
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Registered: ‎21-04-2017

Re: Phone & Boradband not activated

Hi there,

From what I can see the order was delayed until the next morning due to engineering work at the exchange.

Can you confirm if your phone and broadband are working okay with us now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet