Phone activated

[#1]

If plusnet have activated the phone line and thats all up and running, why are there still phone line checks going on? Correct me if im wrong but i thought phone and broadband were hand in hand? 

Many thanks, 

Josh

[#2]

Hi @solman07

Thanks for getting in touch and I am sorry for any confusion with your activation details.

Checks can be ongoing for a number of reasons but usually if the orders are placed separately the activation dates will be different. I have had a look through the details on your account and have responded via a ticket here

If you have any further questions feel free to get in touch.