Phone activated, modem sync'd to fibre cabinet but account not active

[#1]

I moved over from Sky ADSL to plusnet fibre.  The phone moved successfully overnight and at 8:30 the ADSL connection dropped and reconnected to VDSL at the cabinet.  I can not access the internet as my account will not authenticate. 

The BT ADSL checker page was showing I had multiple outstanding orders on my line due to close on the 11th, this is no longer showing so I assume the BT orders to move the line have completed and all that is required  is my account to be activated at plusnet's end as it is still showing inactive in the members portal.  Can someone activate my account ?

[#2 · Accepted solution]

I've activated that for you, so you should be able to get online now.

[#3]

Thanks for the quick response, online now

[#4]

No problem. Glad to hear you're online

[#5]

Wasn't sure how to start my own post but I my go live date was yesterday, but still don't have any internet. Anything you can do to get it up and running desperately need internet for work purposes. Thanks.

[#6]

Hi @luke030796 Welcome to the community forums.

Unfortunately I can't add anything further to the update we sent through via email and sms at about 10:30 this morning

[#7]

They mentioned something about an engineer going to the switch box. I'd of thought that would of been done before my go live date. Can you tell me when he will be going as 4 days seems a long time. Especially when I need it for work. Thanks

[#8]

@luke030796

The engineer goes to the cabinet on the day of the switch when he stops your ADSL connection and switches your line to use the FTTC cabinet.

[#9]

That's why I am confused as my switch over date was yesterday. I received an email yesterday saying it can take upto midnight for the switch to happen but obviously it never did. Now they are saying anytime from now untill Friday. Surely someone will know when the engineer is going to go?

[#10]

Just received an email saying my service is now up and running and all I need to do is plug in my router but still no internet 😕