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Phone activated.. fibre still not switched on.

north_londoner
Dabbler
Posts: 13
Thanks: 1
Registered: ‎17-11-2016

Phone activated.. fibre still not switched on.

Hey,

Woke up this morning to see my old broadband had stopped working (4am).
Phone line/number has transferred over (email and text message received), however broadband still not activated...

Not sure why there should be so much downtime for the broadband switch.. Is there a problem?

I notice that I requested phone/fibre migration for today but looks like BB says 48hrs from today!

Can anyone help?
Cheers!
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Phone activated.. fibre still not switched on.

Welcome to the forums @north_londoner and I'm sorry to hear of the delay in activating your broadband

If you private message me with your username I will be happy to look into your account tomorrow.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
north_londoner
Dabbler
Posts: 13
Thanks: 1
Registered: ‎17-11-2016

Re: Phone activated.. fibre still not switched on.

Hey,

 

Sorry, I should've closed this query off. Got through on the support helpline and someone kindly activated it.

Connection seemed flaky, disconnected for unknown reason then stabilised. 

Major problems all evening 19/11/16 though, buffering during online streaming, packet loss and high pings. No such problems with BT broadband 24/36 hrs earlier (before migrating to plusnet fttc)...and that was on ADSL!

Just what is going on with plusnet's network?

cheers