Phone activated.. fibre still not switched on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Phone activated.. fibre still not switched on.
Phone activated.. fibre still not switched on.
18-11-2016 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Woke up this morning to see my old broadband had stopped working (4am).
Phone line/number has transferred over (email and text message received), however broadband still not activated...
Not sure why there should be so much downtime for the broadband switch.. Is there a problem?
I notice that I requested phone/fibre migration for today but looks like BB says 48hrs from today!
Can anyone help?
Cheers!
Re: Phone activated.. fibre still not switched on.
19-11-2016 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums @north_londoner and I'm sorry to hear of the delay in activating your broadband
If you private message me with your username I will be happy to look into your account tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Phone activated.. fibre still not switched on.
20-11-2016 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey,
Sorry, I should've closed this query off. Got through on the support helpline and someone kindly activated it.
Connection seemed flaky, disconnected for unknown reason then stabilised.
Major problems all evening 19/11/16 though, buffering during online streaming, packet loss and high pings. No such problems with BT broadband 24/36 hrs earlier (before migrating to plusnet fttc)...and that was on ADSL!
Just what is going on with plusnet's network?
cheers
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Phone activated.. fibre still not switched on.