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Phone activated but broadband delayed

Togger61
Newbie
Posts: 2
Registered: 19-06-2016

Phone activated but broadband delayed

Hi, our phone line switched on time (Friday 17th) but broadband should have been activated midnight 18th. Still waiting for the email or text to say it's ready but no word. Does anyone work weekends? Without internet so can't receive email. Hope my mobile holds out but fast running out of data. Any idea when the text will arrive? All equipment received and ready to go.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 645
Thanks: 137
Fixes: 29
Registered: 17-10-2015

Re: Phone activated but broadband delayed

Good Morning, 

 

If you've not managed to resolve this would you be alright to PM me your username with ourselves and I'll check things over right away 


 Paul Tarr
 Plusnet Network Operations
Togger61
Newbie
Posts: 2
Registered: 19-06-2016

Re: Phone activated but broadband delayed

Thanks for getting back to me. I rang Customer Service this morning and a very nice gentleman called Jordan activated our Broadband there and then. Apologised for the delay so we were only 2 days without internet access.

Cheers.

Paul.

firebird1000
Grafter
Posts: 82
Thanks: 1
Registered: 02-10-2013

Re: Phone activated but broadband delayed

you are very lucky to get done so quick i can not get it done for my family member it is all ways on hold our delayed