Phone Line enabled, but no broadband

[#1]

Hi,

2 weeks after ordering the home phone line was successfully switched over last Friday 23rd, but Broadband status is:

Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed

I'm concerned that there is no "activation due date" - nor any sign that the broadband is enabled.  Please can you advise when this will be done?

Many thanks

[#2]

Don't hold your breath. I'm in same situation, socket installed 19th. They've been absolutely useless.