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Pending Broadband Install - Does Engineer have to enter the house?

carlarozc
Interested
Posts: 2
Registered: ‎31-03-2020

Pending Broadband Install - Does Engineer have to enter the house?

Hello,

 

I am due to have my broadband installed at a new property on April 8 and have had confirmation that it would be switched on by the 9th.

I have a potential delay with Completion due to the virus, so not sure I can have access to the house on the day. I can be there, just not sure they'll give me the keys early. Is this a problem - does the engineer actually go into the house?

And is there a way to have the router sent to an alternative address or do I have to keep checking if it's been left on the doorstep?

Thanks in advance for any help.

C

2 REPLIES 2
carlarozc
Interested
Posts: 2
Registered: ‎31-03-2020

Re: Pending Broadband Install - Does Engineer have to enter the house?

Still can't get through. This is pretty awful for a new customer experience.


Do I delay my order? Can I delay it? Am I expected to pay for a service I cannot use and cannot manage due to being unable to reach anyone at Plusnet?

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Pending Broadband Install - Does Engineer have to enter the house?

Hi there, thanks for getting in touch.

 

It looks like you've since got in touch with our Support Team and an update was provided on your account via this ticket here

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team