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Payments taken but order not processed

Pauly9
Grafter
Posts: 32
Thanks: 3
Registered: ‎18-10-2019

Payments taken but order not processed

I signed up to plusnet and you've taken credit card payment for full year line rental and bank details etc, but order itself has not progressed, you're not providing any service and nothing seems to be changing - there's no meaningful updates on order, just a forum post suggesting you're looking into it, but apparently not - plusnet seem to have done nothing except taken payment. ?

2 REPLIES 2
Strat
Community Veteran
Posts: 31,305
Thanks: 1,625
Fixes: 565
Registered: ‎14-04-2007

Re: Payments taken but order not processed

Moderator's note by Dick (Strat) Topic locked in favour of this one.

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OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Payments taken but order not processed

Hi @Pauly9 

 

We're really sorry for any inconvenience caused. I have chased this up with the specific team who will be providing an update for you shortly. Any fees paid to ourselves will cover from when the service is live. 

 

Kind Regards