Payments taken but order not processed
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Payments taken but order not processed
29-10-2019 10:21 AM
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I signed up to plusnet and you've taken credit card payment for full year line rental and bank details etc, but order itself has not progressed, you're not providing any service and nothing seems to be changing - there's no meaningful updates on order, just a forum post suggesting you're looking into it, but apparently not - plusnet seem to have done nothing except taken payment. ?
Re: Payments taken but order not processed
29-10-2019 10:53 AM
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Moderator's note by Dick (Strat) Topic locked in favour of this one.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Payments taken but order not processed
29-10-2019 6:05 PM
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Hi @Pauly9
We're really sorry for any inconvenience caused. I have chased this up with the specific team who will be providing an update for you shortly. Any fees paid to ourselves will cover from when the service is live.
Kind Regards
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