Re: Payment taken 10 days before service live? One third of a month overcharged
@phin Is this the initial payment at order placement? If so, that will cover you for the first months use, from whatever date your connection actually goes live - you pay one month in advance for phone and broadband.
28-01-2023 5:12 PM - edited 28-01-2023 5:13 PM
IIRC you pay for the first months service when you place the order. Your billing cycle will not start until the service goes live. So your advance payment covers a month from when your service goes live. If your service goes live in two stages e.g phone line first and broadband later, then your first invoice will have a credit for the period that broadband wasn't available