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Past activation date no email

135bob
Dabbler
Posts: 12
Registered: ‎25-04-2020

Past activation date no email

User account [Removed]

Existing user upgrading to fibre from broadband. Don't have the old router anymore it died, can I at least use the new one for the bb? What is happening with the fibre?

 

 

Moderators Note: Personal information removed

5 REPLIES 5
Strat
Moderator
Moderator
Posts: 30,232
Thanks: 3,236
Fixes: 498
Registered: ‎14-04-2007

Re: Past activation date no email

The Hub One works on ADSL and fibre.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

135bob
Dabbler
Posts: 12
Registered: ‎25-04-2020

Re: Past activation date no email

Thanks I got connected to bb do you know when the fibre will go live? Was supposed to be yesterday.
Strat
Moderator
Moderator
Posts: 30,232
Thanks: 3,236
Fixes: 498
Registered: ‎14-04-2007

Re: Past activation date no email

I'm just a customer, not PN staff.

Hope you get sorted soon.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

Terranova667
Pro
Posts: 1,474
Thanks: 120
Fixes: 4
Registered: ‎19-02-2014

Re: Past activation date no email

If you go here and enter your phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

it will tell you if there is still an open order and a date when Openreach will do the work required, be aware due to lockdown Openreach isn't working to full capacity so things can be delayed which may be the case for you.

dvorak
Moderator
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Registered: ‎11-01-2008

Re: Past activation date no email


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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