Past activation date no email

[#1]

User account [Removed]

Existing user upgrading to fibre from broadband. Don't have the old router anymore it died, can I at least use the new one for the bb? What is happening with the fibre?

Moderators Note: Personal information removed

[#2]

The Hub One works on ADSL and fibre.

[#3]

Thanks I got connected to bb do you know when the fibre will go live? Was supposed to be yesterday.

[#4]

I'm just a customer, not PN staff.

Hope you get sorted soon.

[#5]

If you go here and enter your phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

it will tell you if there is still an open order and a date when Openreach will do the work required, be aware due to lockdown Openreach isn't working to full capacity so things can be delayed which may be the case for you.

[#6]

Moderators Note

This topic has been moved from Fibre to My Order