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Past activation date no email

135bob
Dabbler
Posts: 12
Registered: ‎25-04-2020

Past activation date no email

User account [Removed]

Existing user upgrading to fibre from broadband. Don't have the old router anymore it died, can I at least use the new one for the bb? What is happening with the fibre?

 

 

Moderators Note: Personal information removed

5 REPLIES 5
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Past activation date no email

The Hub One works on ADSL and fibre.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
135bob
Dabbler
Posts: 12
Registered: ‎25-04-2020

Re: Past activation date no email

Thanks I got connected to bb do you know when the fibre will go live? Was supposed to be yesterday.
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Past activation date no email

I'm just a customer, not PN staff.

Hope you get sorted soon.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: Past activation date no email

If you go here and enter your phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

it will tell you if there is still an open order and a date when Openreach will do the work required, be aware due to lockdown Openreach isn't working to full capacity so things can be delayed which may be the case for you.

dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Past activation date no email


Moderators Note


This topic has been moved from Fibre to My Order

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