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Paid upfront costs 3 times, twice online, once by phone - No Account

dombond
Newbie
Posts: 1
Registered: 3 weeks ago

Paid upfront costs 3 times, twice online, once by phone - No Account

Moving into a new flat this weekend. Tried three separate times to order a package, twice online (got an error both times, after paying) and once by phone. I was reassured by phone my paperwork and router would be on its way, and of course the money has been taken. Once again, my account has not been created and I have not received any emails verifying anything at all. 

Why does everyone seem to be having the same issues, would like some form of correspondence as I am currently completely in the dark. 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

Hi there.

I'm very sorry to hear of your experience.

 

Mind sending me a PM with the username(s) you used to sign up?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,459
Thanks: 274
Fixes: 4
Registered: 11-08-2007

Re: Paid upfront costs 3 times, twice online, once by phone - No Account


dombond wrote:

 

Why does everyone seem to be having the same issues


 

If only we knew !

It is inexplicable as to where the majority of the support staff have disappeared to over recent weeks,

consequently nothing is getting fixed, and dozens of forum questions are going unanswered.

Crazy

rongtw
Seasoned Hero
Posts: 6,325
Thanks: 1,154
Fixes: 11
Registered: 01-12-2010

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

@Nibiru do the Staff know something we dont ?

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Community Veteran
Posts: 5,459
Thanks: 274
Fixes: 4
Registered: 11-08-2007

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

@rongtw, for them to "know anything" is a bit of a stretch of the imagination ! Cheesy

and you are making the assumption that there are still any staff left at Plusnet - as they've gone silent,

maybe Gandalf will have to switch off the lights on his way out !.  Sad