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Paid upfront costs 3 times, twice online, once by phone - No Account

dombond
Newbie
Posts: 1
Registered: ‎22-11-2017

Paid upfront costs 3 times, twice online, once by phone - No Account

Moving into a new flat this weekend. Tried three separate times to order a package, twice online (got an error both times, after paying) and once by phone. I was reassured by phone my paperwork and router would be on its way, and of course the money has been taken. Once again, my account has not been created and I have not received any emails verifying anything at all. 

Why does everyone seem to be having the same issues, would like some form of correspondence as I am currently completely in the dark. 

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

Hi there.

I'm very sorry to hear of your experience.

 

Mind sending me a PM with the username(s) you used to sign up?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Anonymous
Not applicable

Re: Paid upfront costs 3 times, twice online, once by phone - No Account


@dombond wrote:

 

Why does everyone seem to be having the same issues


 

If only we knew !

It is inexplicable as to where the majority of the support staff have disappeared to over recent weeks,

consequently nothing is getting fixed, and dozens of forum questions are going unanswered.

Crazy

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

@Anonymous do the Staff know something we dont ?

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Anonymous
Not applicable

Re: Paid upfront costs 3 times, twice online, once by phone - No Account

@rongtw, for them to "know anything" is a bit of a stretch of the imagination ! Cheesy

and you are making the assumption that there are still any staff left at Plusnet - as they've gone silent,

maybe Gandalf will have to switch off the lights on his way out !.  Sad