Ordering Plusnet Fibre to new home
19-07-2018 10:28 AM - edited 19-07-2018 10:30 AM
I am in the process of purchasing a new home.
The home is a new build, and has a BT socket installed. However it is not active. The house is not built on a development, it is just 1 of 2 houses that were built in place of an older house (i.e. 2 new houses replaced the 1 old house). So the house numbers are 2 and 2a respectively.
When I put in the 2a address on the http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput It says that fibre is available. This address also works with the plusnet online ordering system. Est speeds of 60-80 mb
When I put in the 2 address which is next door (the property which I am exchanging on soon fingers crossed) – it says that there is no data available from this address. When i enter this address into the plusnet online ordering system, it says only ADSL is available.
I wanted to check, to save me the headache later, if there is any corrective action required on the openreach side to correct this database issue before I place an order for the fiber internet with a provider like sky etc. Seeing as 2a is able to place an order and is registered, can i get help in correcting the information for 2 so that when i order plusnet i don't have any delays?
Re: Ordering Plusnet Fibre to new home
Welcome to the Forums!
I'm afraid we have no jurisdiction when it comes tot he Openreach or BT systems.
The best thing i can suggest is calling our Provisioning Team and explaining the situation to them - it's their specific job to get stuff like this sorted out for you.
Let us know how you get on .