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Ordered yesterday, phone line active today and I can see ADSL active on the line - authenticate date

cmwetton
Hooked
Posts: 8
Thanks: 6
Registered: ‎16-12-2016

Ordered yesterday, phone line active today and I can see ADSL active on the line - authenticate date

Hi,

 

So far really impressed with the ordering process. I ordered ADSL (countryside so no fibre)  yesterday and the line went active in minutes. I have a spare router I plugged into the line to see what I could see. Line is already active for ADSL but I can authenticate using my username@plusdsl.net I guess this is because it hasn't been passed through to OpenReach yet?

I know the official line is that it takes 5 days from line activation to broadband going live but as it all happened so quickly does anyone @ plusnet have any idea how long this should take before I can use it?

Thanks
Carl

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,007
Fixes: 405
Registered: ‎01-01-2012

Re: Ordered yesterday, phone line active today and I can see ADSL active on the line - authentica...

Thanks for your post @cmwetton and apologies for the delayed response

I can confirm your order is due to complete on the 27th

If there's anything else we can help with let us know

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team