Ordered unlimited fibre but nothing yet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Ordered unlimited fibre but nothing yet
Ordered unlimited fibre but nothing yet
10-06-2020 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I've been with plusnet since I moved here in September last year. As we're all trying to work from home for the foreseeable I upgraded to unlimited fibre also with plusnet. This was on 1/6/20, due to go live on 8/6/20. We've had no router (despite paying £6.99 for it) and nothing's happened as yet with our internet. I was hoping that even if the router didn't arrive it would be an easy switch but it appears not. Sorry, not sure if it's possible without the new router!
I've tried ringing to see if anything's happened but 3 times I've been cut off after waiting for half an hour. Any idea what to do next (apart from wait in hope)?
Thanks
Re: Ordered unlimited fibre but nothing yet
10-06-2020 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Funnily enough, I've just received a text telling me my router's in the post! Bit late as I'm being charged for unlimited fibre from 8/6/20 - maybe plusnet could change the billing period?
Re: Ordered unlimited fibre but nothing yet
10-06-2020 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@kyla Welcome to the forum.
The delay will probably have been caused by the lack of Openreach technician availability on the original date, Plusnet are ver bad about advising of delays. Normally the billing period starts the day a service goes live, so that should adjust automatically.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Ordered unlimited fibre but nothing yet