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Ordered fibre extra, definitely 80/20??

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Jwr
Newbie
Posts: 3
Fixes: 1
Registered: ‎19-05-2020

Ordered fibre extra, definitely 80/20??

Afternoon all, I was on a 40/10 line with sky, was syncing at 3999 with real speed being 38mbps. Which for the 40/10 contract I was on was great for 2 years. I saw a good offer for plusnet unlimited fibre extra (80/20) which I ordered. Now my max line speed according to my urpn number on exchange is 46mbps clean and 45mbps impacted. Although the 80/20 product will only give me an extra few mbps ( which will be important in a busy household such as mine ) I want to be assured everything will go smoothly and I will 100% be put on the 80/20 service however marginal speed improvements will be

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Baldrick1
Seasoned Hero
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Registered: ‎30-06-2016

Re: Ordered fibre extra, definitely 80/20??

@Jwr  Welcome to the forum.

If the speed quoted is above 40Mbps then Plusnet will sell you the service. However I assume that there is a range of  max/min estimated speeds shown on the ADSL checker? Plusnet cannot guarantee that you will get the maximum so in reality you may gain very little.

Jwr
Newbie
Posts: 3
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Registered: ‎19-05-2020

Re: Ordered fibre extra, definitely 80/20??

Thanks for the welcome, hope your safe and well, attached is the checker. I've just heard of people ordering fibre extra and getting put onto the 40/10 product. I've ordered fibre extra online as it was available for my address, switch over is 1st June. Just wanted clarity that it's the 80/20 product.

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Dodger21
Grafter
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Registered: ‎02-05-2013

Re: Ordered fibre extra, definitely 80/20??

When you are up and working go to the BT speed test site here: Click 

Run the test and then a diagnostic test if you are on 80/20 you should see 20mps in the download max attainable, see attachment.

dvorak
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Re: Ordered fibre extra, definitely 80/20??


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This topic has been moved from Fibre to My Orders

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Jwr
Newbie
Posts: 3
Fixes: 1
Registered: ‎19-05-2020

Re: Ordered fibre extra, definitely 80/20??

Fix
Very useful info, I'll be sure to use this once up and running. Thank-you.