Ordered and have heard nothing in the best part of a month

[#1]

Hi

Ordered phone and broadband on black Friday, nearly a month a go now.

I've heard nothing since, what's going on?  It said it would be ten working days.

The contact us chat never works and the call wait is 45 minutes.  Should I just order from someone else?

Anyone resolved anything similar?

[#2]

Hi @golaboots88

Thank you for getting in touch. I'm sorry to hear about the issues you have been experiencing.

I have updated your account with further information which can be viewed by clicking here.

Please do not hesitate to get back in touch if we can be of further assistance.