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Ordered an upgrade to Unlimited Fibre 2 weeks ago...heard nothing since

andrewminckley
Newbie
Posts: 1
Registered: ‎03-08-2020

Ordered an upgrade to Unlimited Fibre 2 weeks ago...heard nothing since

Hi,

 

2 weeks ago today I ordered an upgrade to Unlimited Fibre. I received an email to confirm but have had nothing since. No emails, no info on a date (besides 27th July in the original confirmation, which didn't happen) and no router. I have tried calling several times, just to be told call back another time, and the online chat says they can't talk about existing accounts.

 

Can someone look into this please? The money has been taken for the router delivery and my account claims an upgrade is in progress.

 

Many thanks. 

1 REPLY 1
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Ordered an upgrade to Unlimited Fibre 2 weeks ago...heard nothing since

Hi Andrew,

 

Thanks for getting in touch and apologies for any delay to your provisioning modification. I called you today on your mobile however it went to voicemail so I've left a message.

 

I've left you an update with further information, you can view or respond to the ticket via the Member Centre. Feel free to come back to me if you have any questions.

 

Thanks - LF

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  Tahir M
 Plusnet Help Team