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Ordered Fibre, payment taken, heard nothing

hazelmct
Newbie
Posts: 1
Registered: 2 weeks ago

Ordered Fibre, payment taken, heard nothing

order placed on the 20/11 payment was taken and an engineer was booked for the 27/11 waited in and he did not show up.

checked my plusnet account and a question had been opened, waiting on a date for phone line activation.

had no update what is going on ?Huh

 

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,136
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Ordered Fibre, payment taken, heard nothing

Sorry to hear you haven't had any updates regarding your order.

I can see we've placed a order to re-activate the phone line in your property which is due to complete tomorrow.

Once this is done we'll get your broadband order placed.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team