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Ordered Broadband 3 weeks ago - heard nothing

veletron
Newbie
Posts: 4
Registered: ‎18-04-2012

Ordered Broadband 3 weeks ago - heard nothing

Hi

I ordered broadband and phone from plusnet 3 weeks ago and have heard nothing since. Router was supposed to have been delivered and line connected by now.

 

Are Plusnet still processing orders?

 

Andy

3 REPLIES 3
veletron
Newbie
Posts: 4
Registered: ‎18-04-2012

Re: Ordered Broadband 3 weeks ago - heard nothing

Username: arw11 - not even login on website is active. Not going to sit on hold for 40 mins to find out what the delay is either life is too short.

veletron
Newbie
Posts: 4
Registered: ‎18-04-2012

Re: Ordered Broadband 3 weeks ago - heard nothing

Hellllooooooo anyone there - are you just going to ignore this new customer who has heard absolutely nothing since placing an order a month ago. What on earth is going on?!

Andy

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Ordered Broadband 3 weeks ago - heard nothing

Hi Veletron,

 

Apologies for any delay in responding to you about your order. Can you please confirm your username for the order by private message so we can look into this for you?

 

Thanks - LF

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  Tahir M
 Plusnet Help Team