Order update
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Order update
24-11-2018 8:59 AM
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Hi,
I’m wondering if there’s any update on my broadband/fibre order, as it’s been more than two days now since the engineer visited (Weds 21st).
He said he had connected our line to the fibre in the cabinet, but there was no space for the telephone connection, so it would need to be connected to another cabinet further up the line. He said this would probably be sorted in the next day or two, and to keep checking our phone for a dial tone.
I have the DSL light on on my fibre modem, but no broadband connection. I'm guessing I have to wait until the telephone connection is completed before the broadband is activated?
Thanks
Andrew
Re: Order update
25-11-2018 7:48 AM
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Re: Order update
29-11-2018 1:48 PM
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Hi,
I'm wondering if I'm in danger of getting an update on the activation situation?!?
My phone line was activated on Monday (26th), and I had no update since then as to when my broadband may be activated.
I spoke to the provisioning team on Tuesday evening, and was told I'd have an update by Wednesday. However I haven't heard anything yet.
I also have a question open (#184919821) on my account to which I haven't had much of a response to either.
Looking forward to hearing from someone!
Thanks
Andrew
Re: Order update
29-11-2018 9:47 PM
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