Order update

[#1]

Hey

I'm hoping somebody on here would be able to give an update please. My new fiber unlimited was meant to be running by midnight on the 7th. I haven't received an email or text telling me that its live. I've been waiting on the phone for 20 mins now to try and find out what is happening.

Thanks in advance

[#2 · Accepted solution]

Hi @rickgrimes Welcome to the community forums.

It looks like your order completed but your account was stuck in an inactive state. I was about to activate this for you but I believe a colleague on our provisioning team are already doing this now.

Apologies for any inconvenience this has caused.

[#3]

Yes i have just gotten of the phone.

Many Thanks

[#4]

Thanks for confirming that. Apologies for the wait time on the phones.

[#5]

No problem. These things happen. Thanks