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Order tracker says there's a problem with my telephone line?

whambleton
Newbie
Posts: 3
Registered: ‎06-08-2020

Order tracker says there's a problem with my telephone line?

I have ordered broadband and phone with PlusNet. When checking the order tracker page it says:

 

"We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly."

 

I am switching from John Lewis broadband, which I know is provided by Plusnet.

 

Can someone help me with this please?

4 REPLIES 4
whambleton
Newbie
Posts: 3
Registered: ‎06-08-2020

Re: Order tracker says there's a problem with my telephone line?

Bump

whambleton
Newbie
Posts: 3
Registered: ‎06-08-2020

Re: Order tracker says there's a problem with my telephone line?

Bump

agedgopher
All Star
Posts: 467
Thanks: 299
Fixes: 15
Registered: ‎02-12-2016

Re: Order tracker says there's a problem with my telephone line?

The bumping of posts in not allowed as per the rules of the forum.

The only thing that a bump does is to move the post to the bottom of the list for a response. Sorry

Kerfuffle
Interested
Posts: 1
Registered: ‎13-08-2020

Re: Order tracker says there's a problem with my telephone line?

I have exactly the same message which is strange because my phone line is working perfectly and BT have confirmed this. Starting to regret switching to Plusnet