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Order stuck

Posts: 1
Registered: ‎26-05-2018

Order stuck

I ordered broadband on 15th April.  SInce that confirmation of my order I've had no communication whatsoever and the order is stuck at Checking you Line.  Is this normal to wait for 6 weeks?

Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Order stuck

No but expecting  a staff response at the weekend here is being extremely hopeful.

i would get  on the phone using the New Sales line as you aren't up and running yet

Broadband, phone & TV sales

  • 0800 432 0080 

Opening hours

  • 8am - 8pm Monday to Friday
  • 9am - 7pm Saturday
  • 9am - 6pm Sunday
Ex - Plusnet Customer (2009 - 2023) now with BT
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Order stuck

Hi @dwilkes, thanks for getting in contact.

Apologies for the delays you have encountered with the activation of your services. I have spoken to the suppliers for you with regards to the order and have updated the open support ticket on the account for you. You can view this here.

If you need any further assistance, please don't hesitate to get in contact.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team