Order stuck

[#1]

I ordered broadband on 15th April.  SInce that confirmation of my order I've had no communication whatsoever and the order is stuck at Checking you Line.  Is this normal to wait for 6 weeks?

[#2]

No but expecting  a staff response at the weekend here is being extremely hopeful.

i would get  on the phone using the New Sales line as you aren't up and running yet

Broadband, phone & TV sales

---

• 0800 432 0080 

Opening hours

---

• 8am - 8pm Monday to Friday
• 9am - 7pm Saturday
• 9am - 6pm Sunday

[#3]

Hi @dwilkes, thanks for getting in contact.

Apologies for the delays you have encountered with the activation of your services. I have spoken to the suppliers for you with regards to the order and have updated the open support ticket on the account for you. You can view this here.

If you need any further assistance, please don't hesitate to get in contact.