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Order stuck on checking your line

FIXED
ajharrison89
Interested
Posts: 1
Registered: ‎22-05-2018

Order stuck on checking your line

Edit: Seems as though the order was now placed and received an apology about the delay. Thanks.

I had a brand new line installed on the 16th and the phone part of the order was activated the day after however the internet is still stuck on checking your line. Is this normal to take this long on a new line?
1 REPLY 1
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Order stuck on checking your line

Fix

Thank you for getting in touch. 

 

I'm really sorry that you have not been updated regarding your broadband. 

 

Please click here and this will take you to the open ticket I have updated. 

 

If you have any further queries please do not hesitate to get back in touch. 

 

Thank you.