Order stuck on activating line 3 weeks later
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Re: Order stuck on activating line 3 weeks later
24-05-2018 12:12 PM
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Looks like that may be the underlying problem.
Line tests still aren't picking up on a line fault but it's obvious there is one as your router isn't in sync to the line but our tests show your broadband connection is in sync.
If you can reply to this ticket here we can arrange an engineer visit to further investigate.
Drop us a reply back here once you've updated the ticket and I'll take a look.
Re: Order stuck on activating line 3 weeks later
24-05-2018 1:29 PM
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Re: Order stuck on activating line 3 weeks later
29-05-2018 2:53 PM
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Is this now resolved?
Line tests still aren't picking up on a line fault but it's obvious there is one as your router isn't in sync to the line but our tests show your broadband connection is in sync.
Has all the hall marks of a crossed line - a BT engineer (or sub contractor) incorrectly connected the copper pair to the green cabinet.
When this is working, check your line by dialling 17070 and confirm that you have the right phone number.
Ask Plusnet to reset your billing start date to the date that the line was connected properly.
Check your current phone calls billing to ensure that you do not get charges for calls made whilst the line was crossed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Order stuck on activating line 3 weeks later
31-05-2018 3:02 AM
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The last guy on my support ticket seemed to suggest that it was fixable on my end although he wasn't clear on how.
I'm becoming a bit frustrated to tell the truth. Always been with virgin internet, never had any problems like this, shame they don't cover the area I've moved to 🙁.
Re: Order stuck on activating line 3 weeks later
31-05-2018 9:19 AM - edited 31-05-2018 9:19 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Order stuck on activating line 3 weeks later
31-05-2018 10:11 AM
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Sorry to hear about the issues you've had.
I have just tried to call you to discuss this but I wasn't able to get through.
If you can update the ticket we'll get this picked up straight away
Re: Order stuck on activating line 3 weeks later
31-05-2018 12:28 PM
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Re: Order stuck on activating line 3 weeks later
31-05-2018 12:38 PM
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Re: Order stuck on activating line 3 weeks later
31-05-2018 3:14 PM
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Re: Order stuck on activating line 3 weeks later
31-05-2018 3:45 PM
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