Order stuck on activating line 3 weeks later
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Order stuck on activating line 3 weeks later
21-05-2018 1:21 PM
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I received an email to say that my direct debit had been set up etc but have heard nothing since, upon checking my order status on the website it shows as activating line. Is this normal after 3 weeks? How long should I be expecting to wait? Any help would be greatly appreciated, thank you.
Re: Order stuck on activating line 3 weeks later
21-05-2018 4:14 PM
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Re: Order stuck on activating line 3 weeks later
22-05-2018 9:00 AM
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Re: Order stuck on activating line 3 weeks later
22-05-2018 9:36 AM
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Should be working sometime today, probably during working hours but PlusNet say it can be up to midnight.
Re: Order stuck on activating line 3 weeks later
22-05-2018 2:55 PM
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Hi Jordan,
I have checked over your account and given it a bit of a push.
Everything is now up and running for you.
Please let us know if there is anything else we may assist with as we are more than happy to help.
Re: Order stuck on activating line 3 weeks later
22-05-2018 3:20 PM
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Re: Order stuck on activating line 3 weeks later
23-05-2018 9:03 AM
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Thanks for getting back to me Jordan.
Once you receive your router please feel free to plug it in straight away as they come pre configured.
Please let us know when you receive your router and accept my sincerest apologies if it hasn't arrived on time.
Re: Order stuck on activating line 3 weeks later
23-05-2018 3:16 PM
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Re: Order stuck on activating line 3 weeks later
23-05-2018 3:45 PM
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It doesn't look like your router was auto-configured to your account before it left the warehouse.
Can you try the below steps?
1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Basic Settings'
4. Enter the admin password, which is the router password on the card or the back of the router
5. Click on 'Disconnect'
6. Enter your broadband username, which is in the format of yourusername@plusdsl.net
7. Enter your broadband password, which is your account password
8. Click on 'Connect'
Re: Order stuck on activating line 3 weeks later
23-05-2018 3:50 PM
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Re: Order stuck on activating line 3 weeks later
23-05-2018 4:19 PM
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Re: Order stuck on activating line 3 weeks later
23-05-2018 4:41 PM
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Re: Order stuck on activating line 3 weeks later
23-05-2018 4:47 PM
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Looks like there may be a crossed line problem at the cabinet or exchange in that case.
Do you have a dial tone on a home phone handset?
If so can you dial 17070 and let us know if the number matches what we've given you?
Re: Order stuck on activating line 3 weeks later
24-05-2018 12:20 AM
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Re: Order stuck on activating line 3 weeks later
24-05-2018 6:45 AM
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