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Order stuck on 'Checking your details'

FIXED
astonnick
Newbie
Posts: 2
Registered: ‎06-06-2023

Order stuck on 'Checking your details'

Hi there

 

I made an order the other day which is supposed to go live on Thursday (8th June). However when I check the Broadband Order Tracker, it seems to be stuck on 'Checking your details' with 'We've run into a problem. Please contact us so we can help.'

 

But it doesn't say what the problem is, nor have I had any email or message to suggest there is one. How do I resolve it so that the order can progress?

 

Thanks!

5 REPLIES 5
jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Order stuck on 'Checking your details'

@astonnick Contact PN , as they have requested.

John
astonnick
Newbie
Posts: 2
Registered: ‎06-06-2023

Re: Order stuck on 'Checking your details'

@jab1 hence I'm here, one of the options is to contact PN via this Forum Smiley

jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Order stuck on 'Checking your details'

Fix

In this situation, it is quicker to call.

John
dvorak
Moderator
Moderator
Posts: 29,639
Thanks: 6,664
Fixes: 1,485
Registered: ‎11-01-2008

Re: Order stuck on 'Checking your details'


Moderators Note


This topic has been moved from Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Order stuck on 'Checking your details'

Morning @astonnick 

I can see you've spoken with out support team who have sorted this out and got things moving again.

Let us know if there's anything else we can help with 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team