Order stuck at checking your details

[#1]

I signed up to plusnet broadband on the 25th of last month. Have had zero contact since that date and my order is stuck at 'checking your details'. I have paid the £18.99 sign up fee, yet I am no closer to being online.

[#2]

Hi @cliffedge1984,

Thank you for your time on the telephone today.

I have updated your ticket here

Please let us know if we can be of further assistance.

Thank you.