Order still stuck in pending
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Order still stuck in pending
29-05-2020 8:12 AM - edited 29-05-2020 8:13 AM
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When I sign in my order still says its "being processed" with no indication of an activation date or anything. I wasnt even given a option to chose a date. I am a key worker and work from home as much as I can so broadband is essential. Plusnet were quick enough to take my money and so far I am less than impressed with them.
Anyone else had a similar problem?
Re: Order still stuck in pending
29-05-2020 12:33 PM - edited 29-05-2020 12:33 PM
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Thanks for getting in touch @caitilewis
I'm sorry for the delay with submitting your order to our suppliers and the lack of proactive communication. I can see you've spoken with us this morning and we've submitted the order now. Unfortunately the order will take a minimum of 10 working days still because we're taking over an active service from another provider.
I've looked at the possibility of installing a new line but there aren't any spare lines physically available apart from what's currently active. I apologise for the delay and inconvenience we've caused, in the meantime you may need to look at using mobile data to stay online when you've moved into your new house.
Re: Order still stuck in pending
29-05-2020 10:08 PM
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This topic has been moved from Fibre Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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