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Order still at activation after nearly a month

mlowery13
Interested
Posts: 1
Registered: ‎22-09-2021

Order still at activation after nearly a month

I placed my order 31st August, and received an email on the 17th September saying the line was ready to use. However my order tracker is stuck at the activation point, with no date yet given and no router received as yet! What would be the reason for this delay, and if there is an issue, why haven't Plusnet contacted me?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Order still at activation after nearly a month

Thanks for your post @mlowery13 and welcome to our Community Forums.

I'm really sorry to see your account didn't activate automatically after your order completed with our suppliers on the 15th September and you haven't received your router either. I've just sorted this for you and we'll get your router to you as soon as we can. Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet