Order status

[#1]

I placed an order for (and paid for) fibre broadband on 8th October. The line installation was booked for 29th October but shortly after I received a support ticket saying this could not be booked (see below).

I am still waiting for confirmation that the installation has been booked for 29th or some other date. Is there any information available?

(Account name gingkonut, if that helps)

Question #183395804

We've been unable to place the order for your phone service.

Our support team will look to resolve this. You don't need to do anything.

[internal note]
System unable to place wlr3 order. Details are:

CLI:
Postcode: BS48 2DY
Order type: Provide
Error message: ...
Error Message : Timeout
Additional information:

[#2 · Accepted solution]

Hello @jamesrandom

I am sorry to hear you have had no updates regarding your order.

I have looked into your query and updated you via a ticket which you can view on your members portal by Clicking Here

Should you need any further assistance, feel free to ask.
 

[#3]

Thanks very much for chasing that up.